Pixso Frequently Asked Questions

To see your plan and payment details, select your team in the workspace and open “Payment Management.” Review your membership benefits in “Purchase History.”

You can stop automatic renewal at any time. To cancel renewal, follow these steps:

1. Open your Pixso workspace.
2. Select “Team” on the left.
3. Open “Payment Management.”
4. Go to “Purchase History.”
5. Select “Cancel renewal.”

The terms and conditions apply to purchases made through Pixso.

If you have purchased a subscription and want to request a refund, read the Pixso Refund Policy.

When you place an order or request a refund, you agree to the Pixso Terms & Conditions and the Pixso Refund Policy.

Complimentary AI credits are a one-time gift rather than a monthly allowance. Check the balance and usage details in the workspace you are using before purchasing additional credits.

Open Pixso AI in your workspace to see the models and options currently available for the task you want to perform.

Pixso brings interface design, prototyping and team review into a shared workspace. Reuse components and styles, develop screen flows and keep feedback beside the design.

Teams can work with shared design files in the browser and use the available desktop applications for their workflow. Choose fonts and resources that support the languages used in the project.

Pixso also offers private deployment for enterprises. Discuss the data environment, access requirements and support arrangements your organization needs before choosing a deployment option.

Select “Share” in the top-right corner of the file. Set the access permissions, then select “Copy link” to invite collaborators.

You can use Pixso in a supported browser on Windows or macOS, or choose the desktop application available for your operating system.

Save a copy of the source file, then open Pixso and use the workspace’s import option. After importing a supported file, review its fonts, components and interactions before continuing the project.

If you see this message, try the following:

1. Refresh the page to check whether the message disappears.
2. Update your browser and try again.
3. Try opening the file in Chrome.

Pixso uses WebGL to render graphics. If hardware acceleration is disabled, the browser may use software rendering and editing can become slower. Check the browser’s system settings and restart it after changing the setting.

Google Chrome:

1. Enter chrome://settings/system in the address bar.
2. Check whether hardware acceleration is enabled.
3. If it is disabled, enable it and restart Chrome.

Microsoft Edge:

1. Open the browser settings.
2. Under “System and performance,” find the hardware acceleration setting, if available.
3. If it is disabled, enable it and restart Microsoft Edge.

Review the Pixso Privacy Policy for information about personal data. For enterprise deployment, contact the Pixso team to discuss the hosting location, access controls and contractual requirements for your organization.

Read the Pixso Privacy Policy for information about personal data and your privacy choices.