Through our Websites (the “Websites”) and desktop applications and mobile applications (the “Applications” or “Products”), Pixso and its affiliated entities (collectively, "Pixso", "us," or "we") implement the processing of personal data listed below. Pixso is committed to protecting your privacy. We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information.
The data controller is BOYUN TECHNOLOGY LIMITED. and its affiliated companies, Room 1204, San Toi Building,137-139 Connaught Road Central, Hong Kong. Privacy-related questions can be directed to support@pixso.net.
Please read carefully the following privacy policy which provides you, as the User of the Websites and/or Applications (the “User” or “You”), with the relevant information regarding the various processing of personal data implemented by Pixso.
When the User visits our Websites or purchases a Pixso product through the Websites or the Application, or use our products, Pixso implements a processing of personal data as follows:
2.1.1 Data we collect if you visit our Websites
- information about how you visit our Websites (including the webpage that led you to an
Pixso Websites, the search terms entered into a search engine which led you to an
Pixso Websites);
- Your operations and clicks to our Websites;
- Date and time of
the visit and the duration of use of the Websites.
2.1.2 Data we collect only if you submit it to us
- Name;
- Gender;
- Age;
- Image;
- Email address;
- Address;
-
Country;
- Postal code;
- Phone number;
- Company name and industry you work for;
-
Payment information such as Credit card information/debit card information or other payment/billing
information;
- Your account data;
- Content of customer support communications.
2.1.3 Data we collect if you use our Products
We have different kinds of products and different products may collect different data. Generally, we may collect the below data if you use our products.
- your product serial number;
- We collect information about the products which you use and how you
use them, including but not limited to Launch data, Feature usage, Page clicks, Sign-in
information;
- Your local device information, including but not limited to your device information,
device hardware, operating system, other software on your system, Username, your Pixso ID,
location, IP address, operating log information, the size and format of the files you are working
with;
- Crash data and the information of the files you are working with. If the User meets with a
the crash problem, we will enquire if the User agrees to send the original document to Pixso. Only
if the User agrees to send Pixso the original document, Pixso can have access
to the original document;
- Documents and files you submit and store on our cloud storage system.
2.1.4 Purpose and legal basis of the processing
Pixso uses the information we collect about you for the following purposes:
For Pixso to provide the User with the ordered product(s);
For the performance of a
contract to which the User is party, in accordance with Article 6.1.b of the GDPR and the collected data
are necessary for Pixso to identify and bill the User and to charge its bank card
number;
For providing customer service or support;
For verifying your identity and anti-piracy
purposes;
For Internal statistical and analytical purposes. Analyze your use of our Websites and
products to better understand how they are being used so we can improve our services and the User
experience and engage and retain Users;
For the chargeback management purpose;
In order to
show you ads for Pixso products and services that we think may interest you.
2.1.5 Recipients of the personal data
We treat your personal data with care and confidentially and will only pass it on to third parties to the extent described below and not beyond. We do not share, sell, rent, or trade personal data with third parties for their promotional purposes.
- Affiliated Companies: Pixso is a global company, with subsidiaries worldwide. We share
data with our subsidiaries in the ordinary course of our business.
- Service Providers: We may
share your personal information with companies that help us to run our business by processing personal
information on our behalf of us for the purposes identified above. Such companies include payment processing
companies that can help us process transactions, the parties providing our third-party cookies and
tracking tools which may send tracking data or analysis reports,s and to Pixso， email delivery
service providers which can help us deliver promotional emails to you, and server companies we hire to
provide service to you, chargeback management service providers, fraud monitoring and prevention
providers, social media, third-party online forums, and other marketing platforms and service
providers.
In addition, Pixso may disclose the User's personal data:
- Public
Authorities: if Pixso is under a duty to disclose or share such personal data in order to
comply with any legal obligation, or in order to protect the rights, property, or safety of its
business, its customers, or others; and
- Business Transactions: to successors in title or
replacement operators of all or part of Pixso's respective businesses.
2.1.6 Transfer of personal data
The collected personal data may be transferred by Pixso to recipients who are located outside the EU and such destinations may not have laws that protect the User's personal data to the same extent as in the EU.
Pixso ensures that the User's personal data processed by Pixso or by its suppliers and partners operating outside the EU are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing, and any processing which is inconsistent with the purposes set out in this privacy policy.
Please find below the relevant information on transfer:
- Pixso may transfer your
payment information to payment processing companies outside the EU to process transactions;
-
Pixso may use third-party cookies and tracking tools (such as AdWords, Bing, bugsplat,
Criteo, Disqus, fabric, Facebook, Firebase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora)
to track the information on how Users use the Websites and products, such Websites usage data and
product usage data may be sent to and stored in third-party servers located outside the EU. Such
third-party cookies and tracking tools may send the tracking data or analysis report to
Pixso for our above-mentioned purpose. Most the third-party cookies and tracking tools
process your personal data anonymously;
- Pixso may transfer your email address and
other necessary information such as your name to email delivery service providers outside the EU to
deliver promotional emails to you;
- Pixso may store the personal data on the servers
leased from server service providers;
- Pixso may transfer your relevant personal
information to marketing platforms and service providers outside the EU to complete relevant
service;
- Pixso may transfer your relevant personal information to fraud monitoring
and prevention providers outside the EU to complete relevant services.
2.1.7 Duration of the storage
Pixso will store the collected personal data for the duration necessary for the fulfillment of our contractual or legal obligations and 60 days after the termination of the contract. Beyond this duration, in order for Pixso to be able to demonstrate the existence of a right or a contract or a legal obligation, the relevant personal data will be stored through intermediary archives for a duration that will not exceed what is strictly necessary regarding the purpose of the storage and in accordance with the applicable legislation.
Regarding banking information, said information will be deleted once the payment has been processed and has become effective. The withdrawal time period could additionally apply. The number and the expiration date of the credit card number (not the CVV security code) could be stored through intermediary archives for evidence purposes in case of a claim regarding the payment, for the duration provided by applicable legislation.
When the User decides to comment on a Pixso product through the Websites or the Applications, Pixso implements a processing of personal data as follows:
2.2.1 Personal data we collect only if you submit it to us
Regarding this processing, Pixso collects the following personal data:
- Email address;
- Name or nickname;
- profile photo;
- Other potential personal
information provided by the User through its comment (age, location, etc.);
- The content of your
comment.
2.2.2 Purpose and legal basis of the processing
This processing is implemented by Pixso in order to improve its products and provide the
consumers and potential consumers with better and more transparent information about the
Pixso products. Said comments and the related personal data are provided by the User on a
voluntary basis so that the processing of the collected personal data relies on the User's
consent.
Pixso may use the comments (with your relevant information) you post for
marketing purposes in order for others to better understand and use our products.
2.2.3 Recipients of the personal data
We treat your personal data with care and confidentially and will only pass it on to third parties to the extent described below and not beyond. We do not share, sell, rent, or trade personal data with third parties for any promotional purposes.
- Affiliated Companies: Pixso is a global company, with subsidiaries worldwide, including in
China, Canada, Japan, Hongkong. We share data with our subsidiaries in the ordinary course of our
business.
- Service Providers: We may share your personal information with companies that help us
to run our business by processing personal information on behalf of us for the purposes identified
above. Such companies include email delivery service providers which can help us deliver promotionally
emails to you, server companies we hire to provide service to you, social media, third-party online
forums, and other marketing platforms and service providers.
2.2.4 Transfer of personal data
The collected personal data are transferred by Pixso to recipients who are located outside the EU and such destinations may not have laws that protect the User's personal data to the same extent as in the EU.
Pixso ensures that the User's personal data processed by Pixso or by its suppliers and partners operating outside the EU are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing, and any processing which is inconsistent with the purposes set out in this privacy policy.
Please find below the relevant information on the transfer:
- Pixso may transfer your email address and other necessary information such as your name to
third-party email delivery service providers outside the EU to deliver promotional emails to you;
-
Pixso may store your comments on the servers leased from server service providers;
-
Pixso may also transfer the personal data related to your comments to social media,
third-party online forums, other marketing platforms, and service providers outside the EU to complete
relevant services.
2.2.5 Duration of the storage
Pixso will store the collected personal data for not more than 5 years after the collection.
The User may want to subscribe to Pixso's newsletters in order to be provided with information and news regarding Pixso news and products. In this case, Pixso implements a processing of personal data as follows:
2.3.1 Personal data collected
Regarding this processing, Pixso only collects your provided information such as the User's email address, name or nickname, country, preferred product, and your operation to the promotion emails.
2.3.2 Purpose and legal basis of the processing
Pixso implements the processing of personal data in order to provide consumers and potential
consumers with information and news regarding Pixso products.
The subscription to
Pixso's newsletters and the related provision of personal data is made on a voluntary basis so
that the processing of the collected personal data relies on the User's consent.
2.3.3 Recipients of the personal data
We treat your personal data with care and confidentially and will only pass it on to third parties to the
extent described below and not beyond. We do not share, sell, rent, or trade personal data with third
parties for any promotional purposes.
- Affiliated Companies: Pixso is a global
company, with subsidiaries worldwide, including in China, Japan, Hongkong. We share data with our
subsidiaries in the ordinary course of our business.
- Service Providers: We may share your
personal information with companies that help us to run our business by processing personal information
on behalf of us for the purposes identified above. Such companies include email delivery service
providers who can help us deliver promotional emails to you, server companies we hire to provide service
to you, the parties providing our third-party cookies and tracking tools.
2.3.4 Transfer of personal data
The collected personal data are transferred by Pixso to recipients who are located outside the European Union and such destinations may not have laws that protect the User's personal data to the same extent as in the European Union.
Pixso ensures that the User's personal data processed by Pixso or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing, and any processing which is inconsistent with the purposes set out in this privacy policy.
Please find below the relevant information on transfer:
- Pixso may transfer your email address and other necessary information such as your name to
email delivery service providers outside the EU to deliver newsletters and promotional emails to
you;
- Pixso may store the personal data on the servers leased from server service
providers;
- Pixso may use third-party cookies and track tools (such as Google
Analytics) to track the information on the User's operation to the advertising emails, such data will be
sent to and stored in third-party servers outside the EU.
2.3.5 Duration of the storage
Pixso will store the collected personal data for 3 years from their collection or from the
last contact from the User (whichever is later).
At the end of this 3 years time period,
Pixso may contact the User in order to know if the User wishes to keep receiving commercial
information from Pixso. In case Pixso would not receive any positive and explicit
answer from the User, the personal data would be deleted or archived in accordance with the applicable
legislation.
Pixso implements a number of industry-standard information-tracking tools to collect information about your use with our Websites and Applications. When the User consults the Websites and/or the Applications, Pixso implements cookies on the User's device. The third-party tracking tools are listed below, but it doesn't necessarily mean each of our Websites or Products uses all the tracking tools listed below.
|
No. |
Name of third-party tracking tools |
Data collected by tracking tools |
Purpose of data collection |
Used on Website or product |
|
1 |
Adwords, Bing, Criteo, Facebook, LinkedIn, Quora |
Website usage data |
targeting and advertising purpose |
Website |
|
2 |
fabric,FireBase,Flurry |
local device data |
better understand how the products work and crash and make improvements. |
product |
|
3 |
Google Analytics |
Website usage data |
better understand how the Website and product work, and make improvements |
Website |
|
4 |
bugsplat |
crash data |
better understand how the product crash, and make improvements |
product |
|
5 |
disqus |
User's comments to Product and Website |
better display and manage User's comments |
Website |
|
6 |
Hotjar |
Website usage data |
better understand how the Websites work and make improvements |
Website |
|
7 |
Pardot |
Inquiry information and other data submitted by the User. |
In order for Pixso to contact Users to follow up the inquiry. |
Website |
To the extent required by the law of your jurisdiction, you may have below rights. Before you exercise below rights, you may consult your legal counsel if the laws of your jurisdiction stipulate below rights. Residents in the EU have below rights according to GDPR.
|
Rights |
Content |
|
The right to be informed |
The User has the right to be provided with clear, transparent and easily understandable information about how Pixso collects and uses personal data and its rights. This is the reason why Pixso is providing the User with the information in this privacy policy. |
|
The right of access |
The User has the right to obtain access to its personal data (if Pixso is processing it), and other certain information (similar to that provided in this privacy policy). |
|
The right to rectification |
The User is entitled to have its personal data corrected if it's inaccurate or incomplete. |
|
The right to erasure |
This ‘the right to be forgotten' enables the User to request the deletion or removal of its personal data where there's no compelling reason for Pixso to keep using it. This is not a general right to erasure; there are exceptions. |
|
The right to restrict processing |
Under certain circumstances, the User has the rights to ‘block' or suppress further use of its personal data. |
|
The right to data portability |
The User has the rights to receive its personal data provided to Pixso in a structured, commonly used and machine readable format and has the right to transmit those data to another controller. |
|
The right to object to processing |
The User has the right to object, on grounds relating to its particular situation, at any time, to the processing of its personal data. |
|
The right to lodge a complaint |
The User has the right to lodge a complaint about the way Pixso handles or processes its personal data with its national supervisory authority (in France, the CNIL). |
|
The right to withdraw consent |
If the user has given its consent for specific processing of its personal data implemented by Pixso, the User has the right to withdraw its consent at any time. In case the User does so, it does not mean that anything Pixso has done with the User's personal data with its consent up to that point is unlawful). |
|
The right to define instructions |
The User has the right to define general or specific instructions regarding storage, deletion, and use of its personal data after death. |
However, to register with Pixso, to create an Pixso account, and to use some Pixso Websites, products or services, the provision of some information such as the email address is mandatory: if relevant information is not provided, then we will not be able to administer an Pixso account to you or provide you with the Websites, products or services requested. All other provision of your information is optional. Providing optional information will help us offer you a better experience, such as more personalized or tailored content or offerings.
Occasionally, we may change this privacy policy (or other documents related to privacy policy) to allow Pixso to use or share your personal data in a different way. If we do, the links to the policy on our Websites (which are generally found in the footer of the Websites) will indicate that the policy has been changed. For new users, the change will become effective upon posting. For existing users, if the change is significant, it will become effective 30 days after posting. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.
If the User needs to contact Pixso for any reason (including to exercise any of its rights
in relation to data protection as set out above) please
contact support@pixso.net.
Pixso will act on the User's requests and provide
information free of charge, except where the requests are manifestly unfounded or excessive (in
particular because of their repetitive nature) in which case Pixso may charge a reasonable
fee (taking into account the administrative costs of providing the information or communication or
taking the action requested), or refuse to act on the request.
BOYUN TECHNOLOGY LIMITED.
Room 1204, San Toi Building,137-139 Connaught Road Central, Hong Kong
2022.03