Contact support and report a problem

Use the Pixso contact form or email support@pixso.net for technical and account support. Include the problem, when it occurred and the steps that led to it.

Identify the affected task

• Cannot edit a shared file: check the invited account, file permission and seat.
• Missing or changed content: preserve the current file and check version history.
• Canvas rendering or performance: record whether the problem affects one file or every file, and note the browser or desktop version.
• Account access: identify the sign-in method and account contact details without sharing credentials.

Information to include

1. The affected file link and team or space name.
2. The approximate time, including your time zone.
3. The sequence of actions, expected result and actual result.
4. The complete error message or a screenshot or short recording.
5. Your operating system and browser or Pixso desktop version.

Remove unrelated confidential information from screenshots. Share access to sensitive files only through the support channel and within your organization’s permissions. Do not send passwords, verification codes or access tokens.

Protect work while the issue is investigated

If a tab still contains unsynced work, keep it open. Do not clear its browser data, sign out or delete the affected file before the work is preserved. For a reproducible problem, keep the original file and describe the smallest sequence that triggers the issue.