Account settings and sign-in details

1. In the Pixso workspace, click your avatar and choose User center in the drop-down menu.

2. Open the relevant account setting to update your profile, linked contact details or password.

Change linked contact details

1. Confirm that you are signed in to the account containing your files and teams.
2. In User center, open the linked contact method you want to change and follow the identity-verification steps.
3. Use an email address or other supported contact method you control. Complete verification before leaving the page.
4. After the update, check the account details. When signing in again, confirm that the same files and teams are available.

Adding a sign-in method to an existing account does not merge files from a different account.

Troubleshoot account changes

• Verification email not received: check the address, spam folder and any resend countdown.
• Contact information already in use: it may belong to another account. Keep both accounts and their files intact, then contact support about the conflict.
• Old contact method unavailable: contact Pixso support for identity verification.
• Files missing after sign-in: check which account you used and which team or space is selected.

Passwords, verification codes and access tokens belong only in the official sign-in or authorization flow. Do not include them in support messages.